• Categories

    • Culture
    • Design
    • Marketing
    • Podcast
    • Twitter


  • Projects

    • About
    • Contact
    • E-Mail Subscription
    • ROOM Installation
    • Art Show Down
    • MUSES Book
    • France Book
    • Love Drug


  • Tags

    advertising art Blogging brand branding Case Study CGM cloud CRM customer satisfaction Design Engagement Applications Facebook health humor identity Marketing 2.0 Mobile MySpace OpenID phtography Product Design promotion prototype psychology public relations research roadmap sales SEM SEO social media social network Social Networking strategy Sustainability touchpoints Twitter UGC user experience viral visualization web web design WordPress


  • Archives

    • February 2010
    • January 2010
    • December 2009
    • November 2009
    • October 2009
    • September 2009
    • August 2009
    • July 2009
    • June 2009
    • May 2009
    • April 2009
    • March 2009
    • February 2009
    • January 2009
    • December 2008

Tag Archives: customer satisfaction

Why Customer Service Is Moving To The Cloud

April 2, 2009 – 9:40 AM

People used to pick up the phone to call “the experts” in customer service. The major innovations there have been about using technology to make knowledge accessible to these experts and to cut costs. The latter effort has been the most effective part and the cost savings have been far greater than the improvements in [...]

By Roland Smart | Posted in Marketing, Podcast | Also tagged CRM | Comments (0)

Customer Satisfaction Assessment Practice

February 20, 2009 – 9:19 AM

Customer satisfaction is one of the most important indicators to watch if you’re in charge of marketing for an organization. This post outlines some of what I’ve learned about how to assess customer satisfaction and bring the voice of your customer into your organization. I’ll start with an overview of what a customer service assessment [...]

By Roland Smart | Posted in Marketing | Comments (2)
Podcast Powered by podPress (v8.8)